To save you time we have done our best to answer the questions we know occur most frequently. We invite you to check to see if your question is answered below before sending us a query.

Installation and hardware

Smart Angel hub plugs into AC power to support 24/7 AI video analysis and continuous recording. In this way, you won’t miss any event.

No, the hub works on AC power. All cameras are power over ethernet

It works on direct ethernet connection (preferred ) or Wi-Fi and can support 4GX dongle if necessary.

Yes, all outdoor camera’s can be mounted with a wall mount. The best location will be selected by your installer.

Your installer will select the best location and angle for your camera during installation.

There is no limit as long as the bandwidth of your network permits.

The siren varies dependant on the camera selected outdoor model’s are around 95-100dB.

Artificial intelligence features

Smart Angel can be preloaded with up to 30,000 faces. It can recognize 30 faces in one frame at the same time depending on angle and resolution.

Smart Angel can be preloaded with up to 30,000 faces. It can recognize 30 faces in one frame at the same time depending on angle and resolution.

No, Smart Angel doesn’t charge any additional fees as all the AI features are inbuilt on the device when chosen.
There are 3 levels of system provided

Smart Angel has pre-configured algorithms for person detection object detection pet detection and face recognition
that are readily available right out of the box.

You can turn on or off the notifications on individual faces.

Technical specifications

TBA but these numbers are similar to expected
It technically takes 0.07 second to detect a person and 0.16 second to recognize a face.
The AI detection starts immediately without lag time. However, the actual processing time can be affected by environmental factors.

Technically, it takes 1-2 second. However, it may vary depending on your network condition.

Smart Angel can recognize a face up to 5 meters, pose analysis up to 10 meters and detect a person or object up to 30 meters.

Yes, but the effective distance may be shorter.

No, the videos are interpreted locally on the Smart Angel hub.

Any and all objects of a certain size are recognized you do not need to select them manually.

Recordings

Smart Angel records from 5-second’s before the event until completion of the event.

Your video is primarily stored inside the micro SD card.

It will keep overriding the older footage.

It depends on the capacity of your SD card. Typically, a 32GB SD card can store videos of one week.

Yes, Smart Angel supports NAS storage.

No, Smart Angel records video locally.

Compatibility

Smart Angel is currently working with Alexa, Google Home and Apple Homekit to integrate the App into their systems.

You can use the above smart speakers to change the camera settings and get voice feedback on the video analysis insights or for notifications.

Smart Angel has an open API which allows it to integrate with other devices or services.

Control from the app

Yes, you can turn it on or off via the APP for certain camera’s not all camera’s in the range support this function.

Yes, you can turn on or off each camera on the APP.

One account can generate sub-accounts that allow other users to view the camera’s live footage and receive notifications.

Yes, different cameras within one account can share the data.

Privacy

All the videos are stored and processed locally on the device. Only you can access the camera through the companion APP and Smart Angel monitoring service.
The live videos are streamed directly into your phone based on a secured P2P (peer-to-peer) network instead of going through cloud.
Your account information is encrypted with bank-level AES-256.

Images from your camera are only stored locally unless an event is detected. In that case, if you are subscribed to Angel Network, a short video clip of the event only is sent to a monitoring centre.
Your privacy is protected.

Smart Angel is sold worldwide. Shipping is available for all countries.

No, Smart Angel will track them continuosly through the camera image.

The artificial intelligence uses frame by frame comparison to detect an object that was not previously there or the disappearance of an object from the field of view.  It learns what ‘normal’ looks like and spots differences.  In ‘Supervised’ mode, alerts to objects such as pool toys or outdoor furniture being moved will be suppressed to avoid false alarms.  When you leave the pool area a new ‘normal’ is established.

By using a combination of two cameras, one to identify individuals as they enter the designated area and the other to monitor the whole area, the artificial intelligence can keep track of an identified individual for as long as they remain within the field of view.  Both cameras are connected to the same processor so the first can pass the identity to the second, allowing the second to continue showing the identity of the individual even when their face is not visible to the camera.

In case you are concerned about privacy, be assured that nobody sees the feed from your camera unless an emergency is detected and not acknowledged locally.  Instead, the artificial intelligence identifies key points on the human body such as shoulders, elbows, wrists, hips, knees and ankles.  It uses the relative position of these key points to determine the pose of the body and has been trained to recognise poses that indicate danger. 

‘Supervised’ mode is designed for use when swimming is planned, with a responsible adult present.  It won’t bother you with constant alerts as people enter the area but the system will still raise the alarm if someone disappears underwater for longer than you have deemed acceptable. 

We strongly encourage use of a Pool Angel lanyard during such sessions so that there is no doubt over who has assumed responsibility for keeping watch over children in the pool.  Child drownings can happen even with multiple adults present if they all assume that someone else is paying attention.  Pool Angel offers you an added layer of protection; by comparing the number of people detected frame by frame, the artificial intelligence can spot when someone is missing and raise the alarm.    

Because the artificial intelligence can learn from experience it can learn to tell the difference between your pet and local wildlife that might encroach on your pool area.  This means that you can keep your pets safe without being disturbed by false alarms during the night when animals may encroach on your pool area; although you might be intrigued to view clips of your nocturnal visitors in the morning.  A short video clip is stored each time something is detected.

If an adult is detected in the pool area the system will alert you and prompt you to switch to ‘Supervised’ mode if you haven’t already done so.  This mode is designed for planned use of the pool and will suppress alerts to entry and exit from the pool area.  When the last adult leaves the area the system detects that too and prompts you to switch back to keeping watch over the empty pool.  An emergency alarm is raised if the departure of that adult leaves an unsupervised child in the pool area.

Although we refer to the boundary around a swimming pool, the camera can be used to keep watch over any boundary you designate. It can keep watch over a trampoline, climbing frame, the tool shed, any area that could present a danger to unsupervised children. By comparing what was present in a previous frame with what is currently in frame, the artificial intelligence can detect the arrival of something or someone new in the designated area.