Frequently Asked Questions

To save you time we have done our best to answer the questions we know occur most frequently. We invite you to check to see if your question is answered below before sending us a query.

Frequently Asked
Questions

Installation & Hardware

  • Pool Angel hub plugs into AC power to support 24/7 AI video analysis and continuous recording. In this way, you won’t miss any event.

  • No, the hub works on AC power. All cameras are power over ethernet

  • It works on direct ethernet connection (preferred ) or Wi-Fi and can support 4GX dongle if necessary.

  • Yes, all outdoor cameras can be mounted with a wall mount. The best location will be selected by your installer.

  • The maximum is 100 meters.

  • Your installer will select the best location and angle for your camera during installation.

  • There is no limit as long as the bandwidth of your network permits.

  • The siren varies dependant on the camera selected; outdoor models are around 95-100dB.

Artificial Intelligence Features

  • Pool Angel hub can be preloaded with up to 30,000 faces. It can recognize 30 faces in one frame at the same time depending on angle and resolution.

  • No, Pool Angel doesn’t charge any additional fees as all the AI features are inbuilt on the device when chosen.

  • Pool Angel has pre-configured algorithms for person detection object detection pet detection and face recognition
    that are readily available right out of the box.

  • You can turn on or off the notifications on individual faces.

Technical Specifications

  • TBA but these numbers are similar to expected
    It technically takes 0.07 second to detect a person and 0.16 second to recognize a face.
    The AI detection starts immediately without lag time. However, the actual processing time can be affected by environmental factors.

  • Technically, it takes 1-2 second. However, it may vary depending on your network condition.

  • It starts immediately without lag time.

  • Pool Angel can recognize a face up to 5 meters, pose analysis up to 10 meters and detect a person or object up to 30 meters.

  • Yes, but the effective distance may be shorter.

  • No, the videos are interpreted locally on the Pool Angel hub.

  • Any and all objects of a certain size are recognized you do not need to select them manually.

Recordings

  • Pool Angel records from 5 seconds before the event until completion of the event.

  • Your video is primarily stored inside the micro SD card.

  • It will keep overriding the older footage.

  • It depends on the capacity of your SD card. Typically, a 32GB SD card can store videos of one week.

  • Yes, Pool Angel supports NAS storage.

  • No, Pool Angel records video locally.

Compatibility

  • Pool Angel is currently working with Alexa, Google Home and Apple Homekit to integrate the App into their systems.

  • You can use the above smart speakers to change the camera settings and get voice feedback on the video analysis insights or for notifications.

  • Pool Angel has an open API which allows it to integrate with other devices or services.

Control from the App

  • Yes, you can turn on or off each camera on the APP.

  • One account can generate sub-accounts that allow other users to view the camera’s live footage and receive notifications.

  • Yes, different cameras within one account can share the data.

Privacy

  • All the videos are stored and processed locally on the device. Only you can access the camera through the companion APP and Smart Angel monitoring service.
    The live videos are streamed directly into your phone based on a secured P2P (peer-to-peer) network instead of going through cloud.
    Your account information is encrypted with bank-level AES-256.

  • Images from your camera are only stored locally unless an event is detected. Your privacy is protected.

  • Pool Angel is sold worldwide. Shipping is available for all countries.

  • No, Pool Angel will track them continuously through the camera image.