Frequently Asked Questions

To save you time we have done our best to answer the questions we know occur most frequently. We invite you to check to see if your question is answered below before sending us a query.

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Frequently Asked
Questions

Installation & Hardware

Smart Angel hub plugs into AC power to support 24/7 AI video analysis and continuous recording. In this way, you won’t miss any event.
No, the hub works on AC power. All cameras are power over ethernet
It works on direct ethernet connection (preferred ) or Wi-Fi and can support 4GX dongle if necessary.
Yes, all outdoor cameras can be mounted with a wall mount. The best location will be selected by your installer.
The maximum is 100 meters.
Your installer will select the best location and angle for your camera during installation.
There is no limit as long as the bandwidth of your network permits.
The siren varies dependant on the camera selected; outdoor models are around 95-100dB.

Artificial Intelligence Features

Smart Angel can be preloaded with up to 30,000 faces. It can recognize 30 faces in one frame at the same time depending on angle and resolution.
No, Smart Angel doesn’t charge any additional fees as all the AI features are inbuilt on the device when chosen.
There are 3 levels of system provided
Smart Angel has pre-configured algorithms for person detection object detection pet detection and face recognition
that are readily available right out of the box.
You can turn on or off the notifications on individual faces.

Technical Specifications

TBA but these numbers are similar to expected
It technically takes 0.07 second to detect a person and 0.16 second to recognize a face.
The AI detection starts immediately without lag time. However, the actual processing time can be affected by environmental factors.
Technically, it takes 1-2 second. However, it may vary depending on your network condition.
It starts immediately without lag time.
Smart Angel can recognize a face up to 5 meters, pose analysis up to 10 meters and detect a person or object up to 30 meters.
Yes, but the effective distance may be shorter.
No, the videos are interpreted locally on the Smart Angel hub.
Any and all objects of a certain size are recognized you do not need to select them manually.

Recordings

Smart Angel records from 5 seconds before the event until completion of the event.
Your video is primarily stored inside the micro SD card.
It will keep overriding the older footage.
It depends on the capacity of your SD card. Typically, a 32GB SD card can store videos of one week.
Yes, Smart Angel supports NAS storage.
No, Smart Angel records video locally.

Compatibility

Smart Angel is currently working with Alexa, Google Home and Apple Homekit to integrate the App into their systems.
You can use the above smart speakers to change the camera settings and get voice feedback on the video analysis insights or for notifications.
Smart Angel has an open API which allows it to integrate with other devices or services.

Control from the App

Yes, you can turn on or off each camera on the APP.
One account can generate sub-accounts that allow other users to view the camera’s live footage and receive notifications.
Yes, different cameras within one account can share the data.

Privacy

All the videos are stored and processed locally on the device. Only you can access the camera through the companion APP and Smart Angel monitoring service.
The live videos are streamed directly into your phone based on a secured P2P (peer-to-peer) network instead of going through cloud.
Your account information is encrypted with bank-level AES-256.
Images from your camera are only stored locally unless an event is detected. In that case, if you are subscribed to Angel Network, a short video clip of the event only is sent to a monitoring centre.
Your privacy is protected.
Smart Angel is sold worldwide. Shipping is available for all countries.
No, Smart Angel will track them continuosly through the camera image.